Last Updated: September 21, 2026
Become The Story, LLC (“Become The Story,” “Company,” “we,” “us,” or “our”) creates personalized, AI-assisted storybooks and comic books that are made specifically for each customer. Because our products are personalized and made to order, different cancellation, return, refund, and replacement rules apply than may apply to ordinary non-personalized merchandise.
This Refund, Cancellation & Replacement Policy should be read together with our Terms & Conditions. Nothing in this Policy limits any right or remedy that cannot lawfully be waived.
Become The Story products are created specifically from customer-provided photographs, information, selections, story details, and approved personalized content.
Because each physical book is personalized and produced specifically for the customer, we generally do not accept returns or provide refunds merely because a customer changes their mind after personalized production has begun.
This does not affect remedies that may be available for qualifying problems such as material damage, serious printing or manufacturing defects, material Company or fulfillment errors, nondelivery, or other circumstances for which a remedy is required by applicable law.
You may request cancellation before personalized production begins.
Once final production or printing has begun, an order ordinarily cannot be canceled merely because you changed your mind because costs associated with producing your personalized product may already have been incurred.
Become The Story may nevertheless approve a cancellation or another appropriate remedy in its discretion or when required by applicable law.
If you need to request cancellation, contact us as soon as possible at hello@becomethestory.com and include enough information for us to identify your order.
Before purchasing a personalized book, customers may have an opportunity to review and approve a preview.
The preview represents selected portions of the personalized product and may not display every page, scene, illustration, narration, dialogue, or layout that will appear in the final book. Approval of the preview authorizes Become The Story to proceed using the approved project information, selected art style, approved preview content, selected product specifications, and applicable generation processes. Because generative artificial intelligence is probabilistic, subsequently generated pages may reasonably differ from preview pages in composition and detail, but the final product must materially conform to the personalized product represented and purchased.
AI-assisted artwork is inherently creative and may contain reasonable artistic or stylistic variations. Minor differences in facial expression, pose, clothing, hair, lighting, backgrounds, illustration details, or reasonable differences associated with the selected art style do not necessarily constitute defects.
The appearance of printed colors, brightness, contrast, cropping, positioning, paper, binding, and other physical characteristics may also differ somewhat from what appears on a computer or mobile-device screen because of normal printing and manufacturing processes.
These reasonable variations do not eliminate our responsibility for a material production error, serious printing or manufacturing defect, material nonconformity with the purchased product, nondelivery, or another qualifying problem.
Please contact Become The Story promptly if your physical book:
We may ask you to provide photographs of the product, packaging, shipping materials, or affected pages, together with a description of the problem. This information helps us evaluate the issue and, when appropriate, work with our printing, fulfillment, or shipping providers.
Please do not discard a damaged product or its packaging until we have had a reasonable opportunity to evaluate the claim.
If tracking information or other circumstances indicate that your order may have been lost in transit or was not delivered, please contact us promptly.
We may investigate the shipment with the applicable printer, fulfillment provider, or shipping carrier before determining the appropriate remedy.
Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, reprint, refund, or other reasonable resolution.
Customers are responsible for providing a complete and accurate shipping address and reviewing that information before completing an order.
Become The Story is generally not responsible for additional costs or failed delivery caused solely by materially incorrect or incomplete shipping information supplied by the customer, except where otherwise required by law.
If you discover an address error, contact us immediately at hello@becomethestory.com. We will attempt to assist when reasonably possible, but we cannot guarantee that an address can be changed after an order has entered production or fulfillment.
When Become The Story determines that a qualifying problem has occurred, we may provide an appropriate remedy depending on the circumstances and applicable law.
A remedy may include:
The appropriate remedy will depend on the nature of the problem, the status of production or fulfillment, available documentation, and applicable legal requirements.
For a cancellation, damaged or defective product, missing shipment, incorrect order, replacement request, or refund-related concern, contact:
Become The Story, LLC
Email: hello@becomethestory.com
Seguin, Texas 78155
Please include your name, order information, a description of the issue, and any photographs or other information reasonably necessary to evaluate the request.
We will review the circumstances and respond with the appropriate next steps.
